All of our business processes are periodically audited by
reputable and independent audit institutions from the first year we were
founded to the present day, within the scope of Full Research Services. We have
been entitled to receive ISO 20252: 2019, ISO 9001:2015 and ISO 27001:2022
Quality management system certificates by providing Research services in
International Standards.
Vera Research
is a company that:
- Operates in compliance with the Quality
Management System standards ISO 20252:2019, ISO 9001:2015, and ISO
27001:2022,
- Continuously drives improvement requirements
by measuring risk dimensions throughout research processes,
- Pays close attention to information
confidentiality,
- Aims to become a leading organisation in its
field by keeping the goal of raising industry standards at the forefront,
- Strives to deliver solution-oriented,
high-quality services by ensuring employee engagement and utilising
resources efficiently and effectively,
- Fulfils all applicable requirements, and Seeks
to enhance customer satisfaction through the continual improvement of its
systems.
- Vera Research makes an explicit commitment
to the quality of the research services it conducts and to the quality of
its customer service. This commitment encompasses conducting services in
accordance with ISO 20252:2019, ISO 9001:2015, and ISO 27001:2022
standards, ensuring respondent assurance, protecting data confidentiality,
and guaranteeing the accuracy of research findings.
- The Quality Policy has been: (a) established
to be appropriate to the purpose and context of the organisation; (b)
provides a framework for setting quality objectives; (c) includes a
commitment to fulfilling applicable requirements; (d) includes a commitment
to the continual improvement of the QMS. This policy meets the
requirements of ISO 9001:2015 clause 5.2.1 a–d.
- Vera
Research Quality Policy explicitly incorporates a commitment to continual
improvement: the continual improvement of the QMS and research processes
is pursued with determination, drawing on data from internal audits,
management review meetings, customer feedback, and corrective action (CA)
processes.
- Policy documents are approved by top
management prior to publication (GN001). Obsolete versions of policies are
marked "INVALID" and archived or disposed of; only the current
version is in force to prevent unin
