Employee and Business Unit 360 Degree Performance Measurement

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Employee and Business Unit 360 Degree Performance Measurement

The product and service quality realized in an organization consists of the individuals, units, departments that make up the organization and the interactive business processes between them. In order to ensure organizational efficiency and customer satisfaction, the relations between individuals and departments in the processes within the company should be carried out smoothly and the expectations between them should be well understood and evaluated. This research model is carried out in order to obtain 360-degree feedback on all departments and individuals in which individuals and units interact with each other and to monitor their performance.

Interpersonal approach;

With 360 Degree Feedback, it is ensured that employees are evaluated objectively by different people. It includes assessments made by four different evaluator groups. These evaluator groups, called 90, 180, 270 and 360 degrees, receive feedback on the manager, herself/himself, her/his subordinates and peers.

Within the scope of the study, first of all, a performance scorecard is created for each employee based on the evaluations made by the evaluator group.

In addition, dimension and critical indicator reports are presented in which the evaluations made for each dimension in our measurement model and the critical performance indicators under the relevant dimension are presented comparatively.

Interdepartmental approach;

It covers assessments made by four different units. These evaluator groups, called 90, 180, 270 and 360 degrees, are gathered in 4 groups as Senior Management, Own Unit Employees, and Other Units Producing Output and Input.